[windexh8er]

This. While Best Buy can be convenient in a pinch the company, in terms of after-purchase-support is a joke. Case in point I ordered a washer/dryer set from them a couple months ago. Overall it saved about $50 but I felt like I was helping a local company as Best Buy HQ is here. Never again. Not only did they not show up with my delivery 3 times they had the nerve to show up over 90 minutes late the delivery day and had excuse after excuse after excuse. The moved me between two different escalation support people (out of TX) because of the first misstep and never provided me an easy path to contact anyone directly in the process. On top of all that ordering on .com means anyone local is 100% useless. I emailed the Best Buy CEO spam inbox and ended up negotiating $250 back after they ended up wasting well over 16 hours of my personal time waiting on no-shows and on the phone. I won't spend another dime with them after the Geek Squad manager who came out on delivery day as a "premium convenience to make sure everything went smoothly" drove back and forth in front of my house for an hour because he clearly knew the delivery was, yet again, late and he didn't acknowledge or apologize for the failure to deliver as promised. When I called him out on it he flat out lied to me. Best Buy seems to be a lot of internally segmented groups, none of which are empowered to solve a customer problem.