[zeroxfe]

> "Partial refund". That's a very low standard for a service level agreement, but typical of Google.

It's a standard across the industry, pretty much since the beginning of SLAs.

They're not insurance, and not meant to compensate you if your business is disrupted. That's on you. (And there are many ways to protect your business from provider outages.)

SLA payouts are meant to be mildly punitive, and to align incentives -- in aggregate, the SLA payouts add up and can hurt Google if there are a lot of customers affected by frequent outages.