[theDoug]

I'm not sure what "almost nil customer support" measures out to, but speaking for myself and not Google Cloud (my employer) I know we have:

- fantastic support internally (probably not what you're caring about),

- support to external globally-scaled customers whose issues don't exist because technical account management helped set up clear goals, such as uptime, described in the blog (probably also not what you're counting)

- support for even the smallest companies willing to pay as little as $100/user/month for Role-Based Support[1] and also receive direct access to support until they decide it's no longer needed (and by design, scale support costs to zero)

1. https://cloud.google.com/support/