[blackadder]

There is a fine line to tread to make these changes whilst delivering. There was never a point were we stopped everything to make all these changes. The changes have to happen gradually, and they do take a long time, many months. It involves changing people, teaching them new habits and helping them do it. The habits have to be sustainable.

Limiting work in progress, forces the issue upstream. Managers are forced to realise how much of a precious resource the team is, and why they are struggling. Throwing more work at a struggling team makes it even worse.