[coldtea]

>He refuses to come back and fix your cabinets for free next time

First, Instapaper is a continuous service. If you store something, you want access to it again. It's not a series of one-off, independent services.

So, no, they didn't just "refused to come back and fix your cabinets for free next time". They gave you a space to write your notes and store your links, and then they denied access to that for 2 months (and counting).

Second, you forgot the part where Instapaper had paid services for years, and that many people who are denied service today, had paid good money and stick with it. They weren't asked if they wanted it to br made free and unreliable either.