[qume]

Similar experience here. After years of evangelizing airbnb I got shit on by them by some low level employee with no way to continue communication, even though their misunderstanding could be explained in a single sentence.

Apparently after years of driving customers to their platform, I'm not even worthy of being able to send a note to second line service, or even a single response to first level service after he closed the issue.

It will be an interesting calculation to sum up the net benefit my efforts have provided to airbnb vs the damage that will occur due to my now committed lifetime of the opposite.

All they needed was an appeal button, everything would have been resolved in minutes.

But hey, lets fuck the people we built the business on.