[beamatronic]

I ordered a PlayStation 3 from Walmart years ago. It arrived in a smashed box. I took it into the store to get a refund. They treated me like I was a criminal.

[smt88]

I did the same with a $700 TV a few days ago. No issues. They carried it from my car.

If they'd refused to take the return, I would've had AmEx refund my money, so I was safe either way.