[hoopism]

I had a disupute with AirBnB long time ago (You can find it in my history because I posted about it here). They had a "sign up a friend" promotion and I liked the service so much that I recommended it to my parents. They used it and liked it too... but I didn't get my promotional credit.

When I emailed them they were adamant the conditions were not met. They then changed the terms in the email to something new... luckily their own website was still active and represented EXACTLY what I had originally stated. I finally got a very patronizing email from support.

Won't use AirBnB again. Plenty of other services.