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by sethvargo 2894 days ago
Thanks for sharing your experience. This is definitely not the feelings we want users to experience. If you remember, could you share the documentation page(s) you were on? I'll make sure they are updated to reflect the proper fields and steps to take.

We do care deeply about our users' experiences with both GCP and the GCP ecosystem. Feel free to send me specific areas where you've experience pain in the past and I'll get them addressed (email is the same as my handle - at google - dot com)

2 comments

Thanks for the response. See my response to bduerst in this same thread - it was that page.

Also to be clear - I don't think this particular example I gave is the end of the world/egregious - I just used it as representative of the fact that the general pattern I've seen of the docs following where details are explained, but the "obvious" bits of simple usage are not discussed.

Seth, thanks for taking the feedback directly here, but...

Shouldn't we be able to make these requests given the built in feedback tools in the documentation, and actually expect some result? It's great that you're willing to address this specific issue, but it's frustrating to basically see plain text validation that the feedback forms are not attended to, and developers should be emailing individual team members problematic documentation pages if we're in the cohort exposed to your contact information.