[maxxxxx]

That's why its important not to believe what customers and product managers say what features they want. I have had a ton of occasions where it turned out that what they really wanted was totally different from what the devs were told.

[philliphaydon]

Yeah, I always ask our user stories to have a 'background' section explaining the problem and reason for the feature request so it can help us understand the importance and purpose of the feature.