| >- They mention that the tiers have 1, 5, or 10 users supported. Is this concurrent users? Does "user" even mean phone call recipient in this case, or is it just someone who's _dispatching_ the Upcall calls? I assumed user to mean people who are the clients (the people paying for the service) who can login to see the progress of the "call tasks". >- The enterprise tier seems like it should be subdivided; some of the things you pay for are really, really niche, but likely cost a small fortune to get set up on Upcall's end, justifying a much higher price. Looking at you, HIPAA compliance. That's pretty common for this type of service offering. Basically the pricing is there to give you an idea. You see in the basic plan where it says "Ideal for Simple Tasks"? That usually means "you can have it your way, but don't get crazy." Think things like "call and ask Carl if he's coming on Friday" or "let Lakisha know that her order is finished." Everything else is a custom plan! - What is, even, a "Logic Decision Tree" in this context? Is this just the fact that the caller should offer the recipient a few specific paths? Isn't it cheaper to do this using a robocall (and widely done this way by many enterprise phone support systems)? My take away from the How it Works page leads me to believe that it's for use with the "scripts". The script changes when the callee answers a certain way. >- "Custom inbound voicemail" is a weird feature for a company marketing itself as outreach towards clients rather than the other way around; my understanding is that this is marketing and reactivation, not support, and incoming calls should be minimal in most use cases. They're banking on people setting the custom caller ID to their actual number. It's probably just their so there is no "hole" if someone calls back. Certain types of calls do generate a lot of callbacks. >- All the email stuff is probably cheaper being handled by a specialized standalone service; why try to fracture your business's focus by trying to enter a space dominated by well-established players? (Not trying to say competition is bad, but this company clearly specializes in something other than email, so it makes little sense to me that they should be dividing their effort like this). I think it's specific to the use case of contacting new leads. If I were upcall, my intent would be to scan the emails for specific types of customers that the client wants to call and start "call tasks" based on that. |