The calls at Basic level are $0.29/minute. That's only $18/hour, and with Upcall taking a cut of that, what is the skill and education level if they have a "100% U.S.-based team"?
Intrinsically, nothing. However, it seems incongruent with how they're positioning the product. Presumably a low-skilled and low-educated work force can fit into a sales pipeline, but the same could be said for doing software QA, yet we still essentially hire for the edge cases.