|
|
|
|
|
|
by perl4ever
2901 days ago
|
|
|
As has been pointed out in past threads, the typical HN reader probably only calls on the phone when something has failed or is unavailable on the website, but from the point of view of the call center, most of their incoming calls are going to be people who refuse to use the website for things that could in principle be easily done there. So they are always trying to cut that fraction down or automate it. |
|
|