[wepple]

Spotify lost me as a customer when they forced me to use some ridiculous chat to explain why I was cancelling my account.

I was actually cancelling to re-sign-up using a non-Facebook account as a paid subscriber..

Add silly friction and you get -1 customer.

[dizzant]

When did this happen to you? I've been considering the same, but switching accounts hasn't yet been worth the hassle.

[wepple]

A couple of weeks ago. With the backlash against FB recently, you’d think theyd try reducing the friction of shifting from FB login to email, but apparently not.

[jrowley]

You should be able to just disconnect your facebook account, and login via email, no?

[wepple]

You’d think so, right? Nope:

https://community.spotify.com/t5/Accounts/Change-from-Facebo...

[robin_reala]

Maybe now? When I tried to swap from a Facebook login to an email login after deleting my FB account a couple of years ago there was literally no way, so I just cancelled my payments and went with Apple Music instead.