[julianj]

Executives should go to prison for not staffing call centers properly?

[scrollaway]

I think what the parent poster meant is that there is a criminal element to wasting your customers' time on purpose in order to discourage them from, for example, cancelling a service.

There are laws around this in other areas, it's not unprecedented.

[buckminster]

No. For lying to their customers.

[mistermann]

Correct.