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by humanfromearth 2899 days ago
I'm not sure there is a requirement to cancel subscriptions online as the article suggests. From the bill itself (https://leginfo.legislature.ca.gov/faces/billTextClient.xhtm...):

> (b) A business that makes an automatic renewal offer or continuous service offer shall provide a toll-free telephone number, electronic mail address, a postal address if the seller directly bills the consumer, or it shall provide another cost-effective, timely, and easy-to-use mechanism for cancellation that shall be described in the acknowledgment specified in paragraph (3) of subdivision (a).

I'm not a lawyer of course.

1 comments

IANAL, but just after that:

    17602...
    (c) In addition to the requirements of subdivision (b), a consumer who accepts
    an automatic renewal or continuous service offer online shall be allowed to
    terminate the automatic renewal or continuous service exclusively online, which
    may include a termination email formatted and provided by the business that
    a consumer can send to the business without additional information.
though it seems to only apply if the agreement was made online.