[ithkuil]

stopped yes, deleted the project if the photo id of the credit card account holder cannot be reached in 3 days might be an over-reaction though.

I hope there is a possibility to put a backup contact person / credit card so organisations can deal with people going on vacation or being sick or whatever.

IMHO this should be nicely documented as any other technical material you get to learn about the cloud product when you create an account (e.g. important steps to ensure your account remains open even in case of important security breaches, yadda yadda it's possible we'll need a way to prove that you are you yadda yadda, this can happen when yadda yadda, be prepared, do yadda yadda)

[ucaetano]

I agree that it seems like an over-reaction. But on an account with intense usage, a single credit card on file, no backup, and a fraud warning it does seem very suspicious.

AFAIK, Google Cloud credit card payments are processed through Google Pay, which supports multiple credit cards, debit cards, bank accounts, etc.

Ideally, in this case the company shouldn't be using the CFOs credit card, but entered into a payments agreement with Google, receiving POs, invoices and so on, including a credit line.

Never set up a crucial service like you'd set up a consumer service.

[ithkuil]

yes that's a very good description of the best practices that sadly many companies are not really following.

In many situations the "right thing" must be explained, otherwise when people fail to get it they can argue that wasn't really the right thing after all (sure that's ultimately because they just want to deflect the blame from themselves; so don't let them! clearly explain the assumptions under which anti-fraud measures are operating so people cannot claim they didn't know)