[gcpsupport]

I work here in Google Cloud Platform Support.

First, we sincerely apologize for the inconvenience caused by this issue. Protecting our customers and systems is top priority. This incident is a good example where we didn’t do a good job. We know we must do better. And to answer OP’s final message: GCP Team is listening.

Our team has been in touch with OP over what happened and will continue digging into the issue. We will be doing a full review in the coming days and make improvements not only to detection but to communications for when these incidents do occur.

[seanvk]

I think it starts with ensuring that you have staff that actually review an action before it takes place. Relying on automation can be catastrophic for someone like OP.