[all_hawk]

I've had similar issues with other google services. It seems that no matter the persistency with which you pursue a result from google they will take their time and eventually do what they want.

In fact, in my experience I was setting up a new google service while on the phone with a google technician and got locked out while on the phone during initial set up...it took nearly 5 days to get unlocked.

I still use google, but mainly to the point of @jocoda - I don't want to deal with the hassle of using something different. It's simple, fast, and easy ... unless something goes wrong.

EDIT: I recommend following others advice and get out while you can if you can't live with the issues you are having because in all likelihood it will get worse, not better.