[therein]

He should have just contacted support and asked for a replacement. The actual device itself is actually quite simple and cheap and despite selling it for the price they are selling it for, they'll ship you a free replacement in a heartbeat because it is so cheap for them to manufacture.

Aside from that, what bothers me with Juul and makes it possible for a competitor to potentially usurp them, even after the momentum they have behind them is how inconsistent the pod quality is. Let alone leaking, the pods degrade really quickly and juice sometimes seems to disappear. The liquid changes color and develops dark filaments even after less than a day passed since taking it out of its packaging.