[not_kurt_godel]

The subtext, whether it's intentional or not, seems to be that the gender of manager that he (yes, assuming OP's gender) spoke to is relevant to the negativity of the experience. The message can be condensed down to "female + new Apple = bad, male + old Apple = good"

[mehrdadn]

What I'm baffled about is why the comparison was made against the contact's gender. How would involving the contact's gender have helped? Or if that's not the question that was intended, then why not ask the actual question that was intended?

[paulcole]

How does involving the manager’s gender help?

[mehrdadn]

I don't know, I never claimed it does.

[paulcole]

So you’re not baffled by the use of “woman manager”?

[mehrdadn]

In fact that question did pop up in my mind too, and hence I did upvote the other commenter's question asking about that.

But I find it curious that why you're pressing on interrogating me like this. Why the inquisition?