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Apple unofficially / officially said the failure rate was less then 5%. There was later some investigative work by a few Apple media that repair at Apple Retail and third party to confirm that figure. Failure ( Or Repair Rate ) or roughly 3 - 4%. You see, that is the problem. I expect Keyboard failure to be LESS then 0.03% - 0.04%. Thanks to Apple, people finally realise how important the keyboard is, especially in these days and age, where Mac / PC are more for professional and business / work usage. 4% Repair meant 4 in every 100 Mac, even 0.04% is 4 in every 10,000. For Keyboard! For every IBM / Lenovo, Dell, HP single Keyboard failure I have seen in the past decade of my professional career, there is like 10 MacBook Keyboard failed in the past 2-3 years. It doesn't mean other brand don't fail, but they are much less often, 5 times cheaper to repair, and many had three year warranty included. While All Mac only comes with a single year warranty. I wish Apple bump the price by a small percentage, and include at least 2 years warranty, or even Apple Care by default. ( I know in EU this is included already ) We don't upgrade our Mac every 2 - 3 years any more. They have much longer life time. This will hopefully force Apple to think about design that is easier to repair for themselves, and much higher reliability so they do less repair. |