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by avree 2924 days ago
Having had a similar thing done, the reason for this is that Apple will not replace a single key on the keyboard once a laptop is shipped in for repair.

In some stores, techs may try to re-seat the existing key, and in very rare cases have replacement keys to utilize in-store, but usually they end up wanting to ship out for a full replacement top case.

So you are not paying for a key, you are paying for a new Apple keyboard (which sadly, will inevitably develop the same key issues as the design is not fixed.)

2 comments

An Apple Store employee told me today that they are using slightly different parts, which are less prone to malfunction.
I bought another keyboard on eBay to salvage keys from for my out of warranty 2015 12” model.