[smacktoward]

“Appeals forms were made available.”

“Made available? I eventually had to go down to the cellar to find them.”

“That’s the appeals department.”

“With a flashlight.”

“Ah, well, the lights had probably gone.”

“So had the stairs.”

“But look, you found the forms, didn’t you?”

“Yes, yes I did. They were made available in the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying ‘Beware of the Leopard.'”