| Yeah, this has to be a deliberate fraud outlet. Back in 2009, I ordered a pair of boots for a Halloween costume online. They sent me an email telling me a window when the boots were supposed to ship, and I specifically ordered two-day shipping. Of course, they charged my card right away, which I didn't know at the time was a red flag. They missed the shipping window. I thought "no big deal, there's a huge holiday coming up, so they're probably just backlogged, I'll wait another day". Another day passed. I sent an email asking what's wrong. No response. No phone number listed on their website, either; that's a red flag. Another day passed. And another. Another email sent. No response. Another day. By this point, it's been about a week after the boots were supposed to arrive, and they haven't even shipped; it's Friday, so I send them an email telling them that if it doesn't ship by Monday, I'm filing a chargeback. No response either. Right after I sent that last email, I got curious and googled the name of the store. There were pages on Ripoff Report [0], Reseller Ratings [1], and other sites detailing the fact that they just take people's money and never ship anything. I also discovered that they used to have a phone number listed on their site, but they took it off. The BBB had listed them as an F, but it appears that's since been scrubbed from their website. Well, fuck. I contacted Chase and filed a chargeback that day. No way am I waiting till Monday now that I know it's a scam. After going into my whole spiel about how they never responded to my emails and I found all this dirt online about them, the person I spoke to just said "Wait, they said it was going to arrive on [date] and it still hasn't shipped?". I said yes, and she immediately approved my chargeback. I was surprised: I was expecting to have to fight them for it. Also, according to the websites I found, whenever people issued chargebacks against them, they had a habit of running the charge again, sometimes from a different merchant account, again and again and again. People had to report their credit cards as stolen to get it to stop. I watched my statement like a hawk for months, and thankfully it never happened to me, but I just got lucky. Also, just out of sheer spite, I filed a BBB complaint against them. A few weeks later, the BBB sent me an email telling me they closed my complaint because every attempt to contact the company failed. They didn't answer their phone or respond to any emails or letters. Reading Viet's post and your comment, I am reminded of that incident. There is no way in hell the business wouldn't have known they weren't shipping product. People don't just issue chargebacks out of the blue. We call and email and do whatever we can to get the damn product into our hands first and only as a last resort do we light the bridge on fire by issuing a chargeback. And I wonder how many people just gave up and never even bothered to issue chargebacks. [0] https://www.ripoffreport.com/reports/specific_search/Queen+F... [1] https://www.resellerratings.com/store/Queen_Fashions |