[candu]

...because tech isn't conceived, designed, or implemented in a vacuum, but rather as part of human society?

There's a growing sense of a disconnect between "tech" (whatever we take that to mean) and, well, just about everyone else on some of these squishy ethical / legal matters like privacy, accessibility, "fair" taxation (whatever that means), etc.

In a less hand-wavy sense, you could also see this particular story as a failure of technology to account for fallible human systems with limited resources, or for the complexity of real-world legal / political contexts. This in turn leads into discussions of the flaws with government contract procurement processes, as well as meaningful discussions of the importance of a solid UI / UX design process.

Moreover, this article itself is an excellent working example of how to diagnose, drill down into, and present user-facing problems. If more of us who write software understood our users' problems this clearly, we'd build much better software.