[sdrinf]

Maxmind's offering was already within our radar, but your datapoint pretty much nailed that investment.

Re: "Not as Described" -Given that our shipping solution offers package tracking with numbers, and signed-for options, AND the user will be clearly presented with an image, and a video of the goods; AND after first abuse, I will explain these things to paypal's customer rep, will their abuse still be considered legit?

Also, what if the item in question is only part of a service, and neither can work without the other? Will that change the claim-percentage at all?

[John212]

Re: "Not as Described" - You will still get those customers that have buyers remorse or just simply don't want to be charged for the item they received. You will find the customer service reps that make the decision on these cases spend a few minutes on each. Unless you have an awesome case the buyer will win.

The fact that this item is part of a service should hugely reduce fraud.

In all honesty you should be fine. I would start out with some pretty solid rules; only ship to the US, Canada & Western Europe, only ship to paypal verified addresses and IP location should match the billing address (< 150 miles). Once you find your feet I'd start relaxing these rules and plug any holes in the system if they appear.

If a paypal dispute arises, call the customer.