[nngrey]

I'm also doubtful about the management of hosts. Yesterday, an Airbnb Superhost cancelled my upcoming reservation without explanation. I booked with a hotel and saved about $25. Airbnb has been my first choice for awhile. I think it is going to be my back up choice for the near future.

[larntz]

Last weekend I attempted to use airbnb in Orlando. Originally the host said the door would be unlocked, but when we arrived it was locked. It was a keypad lock so we wrote the host and asked for the code. He wrote back and sent a code that didn't work. When we informed him the code didn't work his response was, really? We never heard from him again that night or since asking for a refund.

We stayed in a hotel nearby that cost about $30 more, but had free breakfast.

I will go for hotels first in the future. I never had any issues with airbnb in the past, but one night of waiting around to hear from the host (and never actually gaining entry) with a family of tired people is one too many.

[kevining]

I had the same issue. An Airbnb host cancelled our reservation the day before our booking was supposed to start and Airbnb didn't help us out at all. We ended up paying quite a bit more for a hotel, but after going through that I'm happy to pay more in the future for professionalism and a guaranteed bed.