How? Uber is a current-year tech company. Like Google, there technically is a support line that technically exists, but just forget about it.
I called Uber 10 times, in Houston. Got scammed 5 times. Part of the "the driver just keeps driving and never acknowledges letting you out of the car" scam is that the app takes the same approach to "uh, I'm not in the car anymore" as it does to "uh, I would like to complain to Uber". (The way to say that the ride has ended is to cancel the trip, an operation that feels like you're trying to scam the driver, so an honest person will avoid doing that while searching for the nonexistent "the ride has ended" UI.)
4/5 scams: the driver goes past your position and then waits a mile down the road to pick you up. The moment the driver was near, Uber switches to "ok go get in the car" mode. It never switches out of it. If you cancel, rather than hike an unreasonable distance to catch the car that deliberately drove past you, then Uber charges you $5.
I don't believe you. No offense, but it's easier to learn that the Earth is flat, or that a place called 'Australia' exists, or that reality is entirely a consensus affair and that strenuous wishing can change it, than it is to learn that Uber is easy to contact. Some lies people don't bother spreading.
If you lucked out and found that your specific issue had a UI entry in the app, that's not the same thing as being able to explain a situation to a human and have that human do the (paid, drudge) work of wading through obscure interfaces to find the button that fixes a given problem.
I called Uber 10 times, in Houston. Got scammed 5 times. Part of the "the driver just keeps driving and never acknowledges letting you out of the car" scam is that the app takes the same approach to "uh, I'm not in the car anymore" as it does to "uh, I would like to complain to Uber". (The way to say that the ride has ended is to cancel the trip, an operation that feels like you're trying to scam the driver, so an honest person will avoid doing that while searching for the nonexistent "the ride has ended" UI.)
4/5 scams: the driver goes past your position and then waits a mile down the road to pick you up. The moment the driver was near, Uber switches to "ok go get in the car" mode. It never switches out of it. If you cancel, rather than hike an unreasonable distance to catch the car that deliberately drove past you, then Uber charges you $5.