[drewrv]

The book goes into it a bit. Some of it is status (i.e. people wanting others working under them, even if it's pointless work), other times it's to claim they care about something even if they don't (imagine a company that pretends to care about their employees wellness, they could hire a wellness consultant and ignore the recommendations).

[dvtv75]

My workplace just went through that very thing. We had a company-wide review of employees attitudes, remuneration, equipment, the works. They released a letter telling us they were going to begin a few months later, starting with pay raises and equipment upgrades - and then did nothing. It's a year on from the initial review, and I guess they managed to complete their goal: stave off the riots for a while by letting the minions feel heard.