[santaragolabs]

I've done some security contracting work for the folks in Walldorf over the years; I've seen first-hand some SAP FTE's getting insanely frustrated putting in their expenses in their own systems. Which was pretty hilarious to watch. And most folks there fully acknowledge that usability is not their strength traditionally.

Things like uptime, support-contracts, having someone on-site within three hours when your multi-millon-dollar-order-processing-SAP-cluster goes down etc are what matter to their customers more than usability (traditionally).

Things are changing and a lot of effort has been put into getting better at UI/UX though. But I haven't been involved with them for several years now so I don't know where they are at or what their current offerings are (I keep tabs a bit on HANA developments but that's it really).