I disagree, Atlassian products, IMHO, are notoriously full of pain points: speed, usability, lack of updates, old issues languish, lack of accountability, corporate greed, unwilling to add features that compete with "addons/plugins/etc".
Supporting self hosted gets even more murky, documentation tends to be stale, updates tend to be in place and high availability is hit or miss.
Supporting self hosted gets even more murky, documentation tends to be stale, updates tend to be in place and high availability is hit or miss.