[staunch]

I've sent emails anonymously but I'm not sure I would do it in the future. It doesn't seem like it's worth the risk.

You might wait 30 days or more in hopes their logs don't have your previous requests in them which could potentially identify you.

Ethically it doesn't seem right to feel obligated to help a business that has a problem. They have money and it's their responsibility to run their business competently, not yours.