[ezekg]

> … a handwritten message in the middle of the elevator doors that said, “Out of service!” This was the first time that I learned about dark patterns.

It’s confusing, because he literally says it’s a dark pattern. But it was really just better design for that particular problem.

[s-shellfish]

She (the author) jumped from what first sparked the understanding to the outcome of understanding how these things happen. It's not a bad thing in journalism. Sometimes, going step by step doesn't reveal the awareness to the audience that reads the literature.