[Tamerlin]

I forgot to mention in my AT&T diatribe... when they ended my contract there, in customer support (where believe it or not, our phones did not work), the person that they brought in to replace me was internal. Internal transfer displaced contractors, and since we were getting many calls (which the phones not working, that wasn't a surprise), rather than expanding staff, they cut the contracts.

Shortly after I'd been informed but before my last day, my replacement showed me two screw drivers and asked me which one was the FLAT head. At least I could have understood if she'd asked which was the Philips head (is Philips the flat one?), but no.