[lagadu]

> you don't have the right to come to me in five years and demand that I remove all mention of you from my diary at my own cost.

I hate to break it to you but yes I do: by doing business within the EU market you're accepting that. In fact you're accepting that the very same way that you're accepting that you can't store all your clients' credit card/cvv numbers that are used on your store.

[strken]

See, to me, that looks like an intolerable imposition onto my basic humanity. It's legal for me to remember you, but not to write down anything about you in my diary? Does that not seem unsound to you? Does it not seem to trample all over common decency and common sense, to in some way cause harm to older people who can't just rely on their grey matter?

I freely admit that keeping a diary is not the same as keeping customer details, but that's the point here: why are they treated the same?

[dTal]

There is a qualitative difference between degrees of data collection. What you can see and remember is a different category from what you can write down; what you can write down is a different category from recorded audio/video; what you can record with conventional equipment is a different category from what you may capture and store using all available technology e.g. DNA sequencing. In general, the more powerful the technological aid, the stronger the regulation.

Even just the first two, seeing and writing down, are legally distinct. Supermarket checkout staff handle hundreds of credit cards a day. How do you think the law would react to such an employee writing all of them down?

It's not discriminatory against old people, because even a completely amnesiac person armed with a notepad can permanently capture vastly more information than all but a photographic memory.

[henrikeh]

They are treated the same because you are collecting data about others and GDPR regulates how this should happen.

If you want to collect the data, then it must relevant for your business and that warrants you should treat it properly.

Upon request to erasure you should go use reasonable measure to remove it. Wiping your memory is absurd and is never considered reasonable – no need for a lawyer to rule that out.