[dangero]

How does Siri have a lack of data? They send all Siri requests to their servers. They have it all. It's not a data problem with Siri, and to excuse Apple Maps after all these years --- come on, they have unlimited budget. There is no excuse at all. If this is the outcome after all this time they should have never made maps at all. I'm an Apple fan and I'm saying this.

[jakobegger]

In my experience, there’s no problem with data about roads, routing etc in Apple Maps. That stuff works well, and in some cases even better than Google (Google Maps makes hilarious mispronunciations for German names that sometimes make it hard to follow voice instructions).

Where Apple fails miserably is search, and local place names. Apple Maps data will often show results in a different country instead of whatever I meant to search for in my city. Trying to find businesses if you don’t know the full official names is practically impossible.

Apple Maps works great if you know the official address, but it’s pretty much useless for anything else.

[Reason077]

The Apple Maps location search experience has improved hugely in the last several years, at least here in the UK.

It's still not quite up there with Google Map's location knowledge, but it's certainly not the often-innacurate mess it once was.

The big difference I see now days comes down to how quickly the data is updated. To test this, take a newly opened (or closed) restaurant or store and compare Apple and Google's knowledge of the location.

Google tends to have it almost immediately, presumably because Google provides tools for the business owners to enter the information directly. But Apple's knowledge can lag behind by a few weeks, or more for more obscure things. This is presumably due to their dependence on third-party data providers like Yelp.

[jacksmith21006]

I will go back and try Apple maps from time to time.

It will just do crazy stuff. Ask for something and want you to drive, literally, to something 300 miles away. It is easily confused when you use something by it's name.

But trying to use Apple Maps on holiday in Europe was almost useless.

Then so many other things. Google Maps will tell you if the place will be open or closed when you will get there for example.

Apple use to stand for providing the best products. The best user experience. Somehow that has been lost and become acceptable to do a poor job.

Same with Siri. It is just an awful user experience compared to using the Google Assistant.

Guess my question is why is this acceptable? Look at their privacy agreement and you approve them collecting all kinds of data so that is not it. Heck Apple even forces you to accept them collecting data on people you interact with in the US.

https://www.apple.com/legal/privacy/en-ww/

"When you share your content with family and friends using Apple products, send gift certificates and products, or invite others to participate in Apple services or forums, Apple may collect the information you provide about those people such as name, mailing address, email address, and phone number. Apple will use such information to fulfill your requests, provide the relevant product or service, or for anti-fraud purposes."

I am tired of Apple getting a pass on offering a poor user experience. What they use to be all about.

[Accacin]

Trying to use Google Maps in Japan was useless, using the buses in Kyoto it wouldn't tell me what stop I'm at, etc. Apple maps could tell me exactly what stop I was at whereas Google Maps was lacking in information.

Also, with regards to the blog link, why would you care about how detailed the buildings on the map are for daily use? And Google will tell me if something will be closed by the time I get there. But it's usually wrong for me.

[jacksmith21006]

It is the same when on holiday in Europe. Disappointing Apple does not do something about it and ok with having a product with a worse UX than competitors.

I remember when Apple approach was to be the best.

[lumisota]

Apple provides similar tooling for businesses [0].

[0]: https://mapsconnect.apple.com

[Angostura]

> The big difference I see now days comes down to how quickly the data is updated.

To be fair to Apple, tehy are very responsive if you report. I quite often use the in-Map tool for reporting a problem with a location and these days get a 'Its been fixed' within a few days or a week.

[jacksmith21006]

In the end it is about user experience and Apple has failed to provide a competitive user experience with Apple Maps and Siri for that matter. To be that is not excusable.

It has now been long enough for them to get it better and worries me that it is just now acceptable at Apple.

[sbuk]

What rot. Google have a 7 year head start on Apple in terms of mapping. To expect Apple to offer a service at a similar standard immediately is preposterous! Besides, Apple can pinpoint my address, Google cant, despite being repeatedly told.

Siri is nowhere near as bad as you suggest. You are exaggerating to make a point.

[jacksmith21006]

The issue is why is this acceptable by Apple?

https://amp.businessinsider.com/images/59309194b74af426208b5...

Assistant is all about UX and the Apple of the past would do everything they could to be the best. I mean way better versus so far behind.

They have had plenty of time now to make Apple Maps better. Here is a great comparison.

https://www.justinobeirne.com/google-maps-moat/

Why is this acceptable?

[Angostura]

I tend to disagree in that I use Apple Maps a lot when driving in the UK. Google is better in some respects, but not substantially. Siri is fine for what I use it for - playing music, setting timers, sending messages.

[sbuk]

> It's still not quite up there with Google Map's location knowledge

Depends on where you are. Goole maps are surprisingly poor in parts of London.

[sbuk]

So Google's maps aren't poor in London? Prove it. I can prove that they are poor in my area...

[jacksmith21006]

Apple use to stand for providing the best user experience. I am old and been a fan of Apple for a long time.

For some reason it is now acceptable to provide a bad user experience and Apple Maps is a perfect example compared to Waze or Google Maps. But the gap is increasing.

It is the same with Siri. So will it be acceptable if an Apple self driving cars kills people?

I just do not get the excuses for Apple? Why have they moved from what they use to stand for?

[akvadrako]

Apple doesn't store Siri recordings for more than a short period for privacy's sake, unlike Google.

[jacksmith21006]

That is an excuse. Wish we could put it to rest. Here is the privacy agreement for Apple in the US.

https://www.apple.com/legal/privacy/en-ww/

Apple has the ability to collect all the same data as Google but actually more. Apple actually forces you to agree to them collecting data on people you interact with.

I quote from the agreement.

"When you share your content with family and friends using Apple products, send gift certificates and products, or invite others to participate in Apple services or forums, Apple may collect the information you provide about those people such as name, mailing address, email address, and phone number. "

https://www.apple.com/legal/privacy/en-ww/

I get Apple is great at marketing but lets work in reality.

My issue is NOT that the Apple services are sub par but rather when did it become acceptable at Apple to have second rate user experiences?

Why are they given a pass?