[profmonocle]

If the story in the OP is true, none of those steps would have mattered, because the entire organization was banned. Protecting admin accounts is very doable, preventing all your employees from ever doing anything bad with their accounts is impossible.

I realize you can't comment on specific incidents, but a simple statement from Google saying "no, we definitely won't ban entire organizations including connected personal accounts because of one user's actions" would go a long way to put people at ease here.

[16bytes]

Looks like a pretty big "if" at this point. The user didn't respond to any DMs from Google and the story sounds very suspect.

They won't make a blanket statement like you want because there are bad actors out there that they have to respond to.

Anyways, there's 24x7 phone support and ways to get support even if you're completely locked out. What more do you want?

[natch]

>Anyways, there's 24x7 phone support and ways to get support even if you're completely locked out. What more do you want?

Umm the 24x7 phone support number is not listed on the web page.

To get the phone number, you need to log in.

How do you log in, if you're locked out?

>What more do you want?

What do you think?

[16bytes]

Well, from the post from G Suite support person [1], there's

https://support.google.com/a/contact/admin_no_access

[1] https://news.ycombinator.com/item?id=17120223