[donalhunt]

this is core to the story...

If the company was using consumer accounts, then this is exactly the behaviour that is expected (very easy to create a bunch of accounts that are all associated with each other). Both the company leadership and IT team/vendor should hang their heads in shame.

If the company was a paying gsuite customer then this type of action towards a corporate customer seems odd but not unusual. The OP committed TOS violations but may have no awareness of what TOS violations other customers were committing (if you allow that sort of culture, you reap the rewards... etc).

I find it hard to believe it is the latter scenario because the admins of the account would have been notified multiple times before any adverse action was taken (there have been many stories of individuals / companies getting banned after ignoring emails to change behavior / actions that violate TOS).