[atourgates]

How do you guys handle the physical side of network operations with your partners?

I live in a rural area in Idaho, and we've got a pretty great WISP here. But, I know that the owners and employees are close to retirement age, and I've often thought of approaching them to see if they have any plans to sell the business.

How do you handle physical, local network management with your partners? Things like installing hardware customer homes and businesses, managing outages at broadcast sites, and all the rest. Is that totally up to your local partners, or something you provide training/management for on any level?

[montasaurus]

We monitor your infrastructure (out of band, where possible) and let you know when things go wrong and how to fix it. When the fixing requires physical intervention, we guide you through that. Similarly for installations, where we teach you how to do them and you (or your employees or contractors) perform the physical installation. We'll help you more generally with the business as well, and share advice on how to effectively run an ISP.

Let us know if you speak with them--we're interested in having an existing ISP in the batch.