[alehul]

The cost of support has to come from somewhere -- is either Amazon or Google generally cheaper for cloud computing? (I know ~nothing in this area). I could definitely imagine a market for both a cheaper service that's lacking support and a more expensive one that offers increased support.

With that said, with Amazon's efficiency in logistics, I could definitely imagine them implementing support at a negligible cost.

[Operyl]

Amazon.com’s support is so terrible, even for those easy consumer questions I sometimes have. Their AWS support is amazing though.

[zjaffee]

Support is something you pay extra for, usually some fixed percentage of the total cost of service.