[uji]

Worked in an AWS team, and the biggest issue was constant fire-fighting and oncall/operational load. Code quality is really bad across all teams in AWS due to constant prioritization of features over stability. We use to get 20 pages a day, and it was very common to get 2-3 pages in the middle of night. It was horrible and yet management didn't pay much attention on fixing it. At the end devs starting leaving the team one by one. Recently I heard that the team hired twice the number of devs to reduce frequency of oncall rotation.

[mabbo]

Fulfillment was like that 5 years ago. Just widely reputed to be the worst place. New upper management came in and started rating the L6/L7 management on their highsev counts. Things got a lot better very quickly.

[shanghaiaway]

What's highsev?

[mabbo]

Every software team is their own operational team as well. A highsev is a high severity ticket/incident, leading to someone being paged in for immediate assistance.

[jononor]

Include managers in overnight pager duty and I bet it would quickly become a priority.