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by afo
2954 days ago
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Actually, the FCC clarified their rules a few years back that carriers CAN block robocalls. More details here: https://www.broadcastingcable.com/news/fcc-clarifies-robocal... Note that Ajit Pai (then a commissioner, not chairperson like now) voted AGAINST this. Full disclosure: We (Nomorobo) advocated to the FCC to allow carriers to block robocalls. |
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All this occurs against the background of the Communications Act's common-carrier obligations, and the FCC's call-completion rules, which generally prohibit blocking calls. What the FCC did in the order you linked is to simply say "nothing in the Communications Act or our rules or orders prohibits carriers or VoIP providers from implementing call-blocking technology that can help consumers who choose to use such technology to stop unwanted robocalls."
Is that a safe harbor? No, as the next sentence clarifies, what can be blocked depends on the nature of the call: "Additionally, in the interests of public safety, we strongly encourage carriers, VoIP providers, and independent call-blocking service providers to avoid blocking autodialed or prerecorded calls from public safety entities, including PSAPs, emergency operations centers, or law enforcement agencies; blocking these calls may compromise the effectiveness of local and state emergency alerting and communications programs."
As explained in other posts here, it's hard for a carrier to tell what is a robocall. What is an "unwanted" robocall is even harder--it's a heavily-litigated issue in the TCPA context. (In fact, the rest of the order was about expanding what counts as an unwanted robocall in violation of the TCPA).
That leaves carriers between a rock and a hard place--it they block over-inclusively, businesses who think they fall into a TCPA exception could sue them for violating their common-carrier obligations. Then they get to litigate whether that business falls within the scope of the "unwanted robocalls" the FCC referred to (but did not define). Carriers have a huge incentive to not wander into that morass by offering call-blocking features.