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by indemnity 2971 days ago
What is installed when using a SaaS solution?
2 comments
FatalBaboon 2971 days ago
Well there is initial setup at the very least. Hooking up whatever landline the client has with the SaaS solution.

Then whenever a significant change is required, you need to call back your "expert". New location? xk$, etc.

But I think the biggest concern is that suddently the owner does not understand how his reversation system works. He used to be able to call Joe and know what's going on...

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TeMPOraL 2970 days ago
Also, whatever the SaaS system is, I bet you it's significantly less efficient than a receptionist using paper and desktop software.

Web systems are almost never built for productivity.

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dzhiurgis 2970 days ago
It is customised against each business model. Some are same, some are different.

The issue isn't universal API, but universal data models which is probably impossible.

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