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by freehunter 2960 days ago
Same thing with Amazon in the US. I want a metal water bottle with a flip-top lid but I can't find any in my local stores. I find them on Amazon, but the reviews always say "I didn't get the brand, I got a counterfeit product" so I haven't bought one yet.

I ended up paying $30 extra for my backpack I bought recently because I didn't trust the Amazon items were real after reviews saying they were counterfeit. And these are Prime items, sold by the manufacturer, but they're stilling coming counterfeit.

2 comments

"And these are Prime items, sold by the manufacturer, but they're stilling coming counterfeit."

Part of this sentence isn't true.

As in, Amazon says it's a Prime item, and Amazon says the seller is the manufacturer, but when you receive the item they've sent you a counterfeit item.
It takes less time to get a refund than it takes to read the reviews, why do you care?
Because it takes two days to get to me, then I have to contact support and get a refund and send the item back, then wait another two days to get the item and hope it's real. Or wait two days to get the item, then still have to drive to the store to get the real thing.

And in the meantime, I already used the cable and it burned my house down and now half my family is dead. But yeah, I can get a quick refund no problem.

Why do I care? What kind of ridiculous question is that?

Amazon has never wanted me to return anything, but I guess YMMV. Refunding stuff over the live chat is a breeze.

Sure, you might want to exercise caution with some product categories and time sensitive things.