[mon1key]

There is an inherent conflict with that kind of business model. If your product were simple enough, that would reduce your opportunities for consulting.

So to rope in consulting offers, you'd be inclined to add complexity and config options to generate more avenues for consulting.

[w_t_payne]

Depends on your mission.

In my experience, the companies that succeed are those who are sincere in wanting to help their customers.