[zacharybk]

Hey gravyboat - I'm Zach, Director of Support here at DigitalOcean. I'm very sorry that we didn't provide helpful or timely support. This certainly isn't the type of experience that's typical, and definitely not what we design for.

Can you do me a favor and shoot me an email so that I can investigate further? [e-mail]

Please see this as my personal commitment to our entire userbase that I'm happy to hear from you as well if your experience was not perfect.

[gravyboat]

Sure I've sent you a follow up email. Thanks for the response.