[ballenf]

That is why the comment that it would be memorialized in writing was important to the case. The idea being that the writing was enough confirmation of the existence of the verbal contract, irregardless that it contradicted a key point. The key point (no price increases) was confirmed to be part of the verbal contract by the transcript.

In essence you have satisfied SOF by the email and satisfied meeting of the minds on key contractual points (term, price, level of service) through the transcript.