Ages ago, I wanted to use Hailo/MyTaxi to take me to Heathrow – a trip I typically make once or twice a month. They quoted me some crazy amount, like more than double what my local preferred minicab firm or Uber would charge, whereas from my gf's flat around 1.5 miles away it was in roughly the same. Playing with it, I narrowed it down to a point roughly 200 yards from my flat where suddenly the price skyrocketed. I got in touch with them over email, their tech staff replicated and recognised the problem and assured me they'd look into it, seeing as it appeared to be a bug in their algorithm for how charging increases with distance but this step change was ludicrous.
Never heard anything back, even after I followed up months later. I checked repeatedly over time and never observed the problem to be fixed, so I gave up on them.
Never heard anything back, even after I followed up months later. I checked repeatedly over time and never observed the problem to be fixed, so I gave up on them.