[cdubzzz]

How have you found support between the platforms?

I tend to agree with your thoughts here, and this article seems like nothing more than very minor personal taste notes, but I have only used iPhones for the past six years or so.

What I have done is support both iPhones and Android devices at work. When someone’s iPhone would break or have issues, I would take it to an Apple store and usually get the issue resolved or a replacement phone the same day. On the other hand, dealing with any sort of support issue for Samsung Galaxy devices was a damn nightmare. Those had to be shipped to some processing plant in TX and Samsung had a painfully bad website for tracking the repair. I had one instance where there just sent the phone back a few weeks later with no updates or information on the web. It took numerous phone calls and wasted time to find out they wouldn’t repair its screen issue because it had a third-party battery.

Perhaps (and hopefully) Google is better about this than Samsung, but those support experiences are what led me to prefer Apple’s ecosystem for personal use.

[gvurrdon]

I recall trying to get support for an odd issue on the Galaxy Nexus - it seems some devices would be unable to connect to 5GHz wifi after a few days or weeks of use, and mine was affected. Probably a hardware fault. Not only did Samsung's staff appear unable to understand the issue, their response was only to reinstall the OS (which took them over a week), which had no effect whatsoever. They claimed that they wouldn't replace it until the OS reinstall had been tried by them three times without success. Before it got to this point I returned it to the supplier for a refund, after wasting a bit of time on "not our problem, for faults contact the manufacturer" and "not our problem, for refunds or replacements contact the vendor". Whether or not this was typical I cannot say, but it did rather put me off.

[jvannistelrooy]

I don't think I have the same level of experience with support as you do, but in general my experience with Apple and Samsung is the same as yours. I never needed Google's support, so I can't tell you if that's better.